RETURNS & EXCHANGE POLICY

RETURNS & EXCHANGE POLICY

Last updated: January 6, 2026

At Niche305 Perfumes LLC, every fragrance and product is inspected for quality and authenticity before dispatching.

Because perfumes are classified as personal-use and hygienic products, we maintain a strict no-return policy once packaging has been opened.

We strive for complete satisfaction, and exceptions apply in limited cases as outlined below.

ELIGIBILITY FOR RETURN OR EXCHANGE

A return or exchange may be accepted only if:

The wrong product or size was sent.
The item arrived damaged or leaked due to shipping.
The order was incomplete or missing items.

To qualify, you must notify our Customer Care team within 48 hours of delivery and include:

Order number.
Clear photos of the item and outer packaging.
Description of the issue.

Returns requested after 48 hours or without the required evidence cannot be processed.

NON-RETURNABLE ITEMS

For safety and hygiene, the following items cannot be returned or exchanged:

Opened or used fragrances.
Discovery sets with broken seals.
Samples or promotional items.
Products purchased through third-party retailers or unauthorized resellers.
Products marked as final sale, promotional, clearance, or discounted items.

CONDITION OF RETURNED ITEMS

Approved returns must be:

Unopened, unused, and in original condition (cellophane intact, packaging undamaged).
Returned with all accessories, caps, and boxes included.

If an item is not returned in its original state, Niche305 Perfumes LLC reserves the right to refuse the refund or apply for a partial credit.

RETURN PROCESS

Once your request is reviewed, you will receive a Return Authorization Number (RAN) and instructions.

Ship the package to the address provided, securely packed to prevent leaks or breakage.

Once inspected and approved, a replacement or refund will be processed within 10 business days.

Shipping costs for returns are the responsibility of the customer unless the return is due to Niche305 Perfumes LLC’s error or a defective product.

REFUNDS

Refunds are issued to the original method of payment or as store credit, at our discretion.

Shipping fees and international duties are non-refundable.

Depending on your bank, refunds may take 5–10 business days to appear.

INTERNATIONAL ORDERS

International buyers are responsible for customs duties, import taxes, or local regulations.

We cannot refund or replace products delayed or refused by foreign customs due to import restrictions.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, please contact us within 48 hours of delivery with:

Photo of the damaged item(s).
Order number and delivery date.

We will arrange for replacement or credit at our discretion after verifying the claim.

Please retain all original packaging until your claim is resolved.

EXCHANGES

Direct exchanges are only permitted for identical products that arrive damaged or incorrect.

If the desired product is unavailable, a store credit or refund will be issued at our discretion.

CANCELLATIONS

Orders can only be canceled within 2 hours of purchase and before shipping confirmation.

After dispatching, the sale is final.

FRAUD & ABUSE PREVENTION

Niche305 Perfumes LLC reserves the right to refuse returns, exchanges, or refunds if we determine, in our sole discretion, that a claim is abusive, fraudulent, or inconsistent with this Policy.

Repeated return of abuse, false claims, or suspected product tampering may result in account suspension or refusal of future orders.

SHIPPING CARRIERS & FORCE MAJEURE

Niche305 Perfumes LLC is not responsible for delays, losses, or damages caused by shipping carriers, customs authorities, or events beyond our reasonable control, including but not limited to weather events, natural disasters, strikes, or governmental actions.

Claims for lost shipments must be filed in accordance with the carrier’s procedures or any optional package protection selected at checkout.

PACKAGE PROTECTION (OPTIONAL)

Customers may purchase optional package protection at checkout to cover loss, theft, or damage during transit.

Claims under package protection must be submitted through the designated claims portal and are subject to the terms and conditions of the protection provider.